It is our policy to implement and maintain a continuous and consistent process of improving the quality level of our services, and to meet customer needs and expectations. Services are subject to continuous verification to ensure that they satisfy all specified requirements, procedures and instructions. We have developed and maintain a Mission and Vision Statement, shown below, to highlight this policy. The Management Team ensures that a continuous improvement philosophy is applied throughout all company activities.
It is our objective to provide our customers with quality and value by delivering projects and services on-time and on-budget. The company pursues a goal to demonstrate project/service performance by incorporating the personal commitment and dedication of each employee with the best practices of the industry.
Management demonstrates their commitment to the implementation of this quality policy by providing adequate resources, processes and facilities to achieve the established quality objectives. In addition, management ensures that each person within the company has the organizational freedom to identify any impairment they consider compromises the company's ability to fulfill the objectives of the quality policy.
Every employee needs to join in this effort and follow our ISO quality system if we are to achieve our goals.
Vision Statement:
The State Group – the multi-trade contractor company of choice:
• Choice of Customers • Choice of Current and Potential Employees • Choice of Suppliers
Mission Statement:
- Exceed our Customer’s Expectations by operating an integrated, multi-disciplined contracting company, which provides quality and value through continuous improvement.
- Develop our Employees by providing a safe, challenging and open work environment that rewards high productivity and high customer satisfaction.
- Respect our Community by being aware, active and concerned contributors, because we care.
- Secure our Future by providing the highest level of customer service possible and then finding a way to surpass that level, to create the leading multi-trade contractor in North America.
